Frequently asked questions

Speak2Action is designed with GDPR compliance as a baseline. We enter into a data processing agreement with every customer before the pilot starts. In it, we document what we process, why, and for how long. We are actively closing the remaining compliance gaps before a broader external launch.

Our primary infrastructure runs on servers within the European Economic Area (EEA). For AI processing we use OpenAI and Anthropic. With both parties we have data processing agreements and transfer impact assessments in place, in line with EDPB recommendations.

Only you and the team members you grant access to. Speak2Action employees have no access to the content of your meetings unless you explicitly ask us for support.

No. Your conversation data is not used to train AI models, not by Speak2Action and not by the AI providers we use. Model improvement opt-ins are disabled with all providers.

Conversation data is retained for as long as you are an active customer. After the contract ends, your data is deleted in line with the data processing agreement, typically within 30 days.

We are a startup and do not yet hold ISO 27001 certification. We do work with a documented security approach and can share our security documentation on request.

Speak2Action does not, in its current form, fall under the prohibited AI practices (Article 5) and is not a high-risk AI system within the meaning of Annex III of the EU AI Act. Relevant measures on transparency and AI literacy (Articles 4 and 50) do apply. We keep our classification up to date as usage and legislation evolve.

For most business users, little changes. The AI Act places responsibility primarily on us as the provider. We document our AI components and keep our classification up to date as legislation progresses.

Speak2Action is currently integrated with HubSpot. Integrations with other CRM systems are in development. Get in touch if you want to know whether your system is already on the roadmap.

No. Speak2Action adds data to your existing CRM structure. You do not need to remove fields or restructure your processes to get started.

You can still use Speak2Action. The output, including summaries, action items, and follow-up emails, is delivered directly in the app or by email.

After HubSpot we are working on Salesforce and Pipedrive. Your CRM not on the list? Get in touch, popular requests feed directly into our roadmap.

After a customer meeting or conversation, you record a short voice memo. Speak2Action converts it into a structured summary, action items, a follow-up email to the customer, and CRM notes that are ready to review, send, or save.

You get four things: a meeting summary, an ordered list of action items, a draft follow-up email for the customer, and a CRM note. Everything is ready in the app. You review, adjust if needed, then send or save.

Within 15 seconds of finishing your memo, the output is ready in the app.

Speak2Action does not record conversations without your active input. We do not listen in on meetings. You decide when to capture something.

Quality depends on the clarity of your memo. With structured input of one to three minutes, the output is directly usable. We recommend reviewing briefly in the first few weeks so you learn what works and what doesn't.

Speak2Action works primarily in Dutch and English. Other languages are technically possible but have not yet been tested or optimized.

Yes. Speak2Action is available as a mobile app for both iOS and Android. You record your memo directly from the app, right after the meeting. No laptop needed.

There is no hard time limit, but we recommend memos of one to three minutes. With structured input of that length, the output is immediately usable. Longer memos work too, but quality drops without structure.

We start with a brief onboarding, guide the team throughout the pilot, and evaluate together at the end. You only pay for a subscription after the pilot.

A standard pilot runs four to six weeks. Long enough to build a habit and see real results, short enough to evaluate quickly.

We work with teams of two or more. Smaller than that leaves too little to compare. The ideal range is four to ten account managers.

We work with team subscriptions. The indicative price is between €40 and €60 per person per month, depending on team size and the integrations you need. Exact pricing is discussed during an introduction call.

The technical setup is done within a day. Onboarding the team with explanation, first use, and brief instruction takes half a day. After that you're operational.

Yes. During the pilot you have direct access to us for questions, feedback, and coaching. We actively check in on usage and results.

Speak2Action is built for account managers and sales professionals who regularly hold customer meetings and lose time turning notes and CRM entries into something usable.

No. Speak2Action is a startup founded on years of practical experience in key account management. We are small, move quickly, and work closely with our first customers.

Via hello@speak2action.com or through the contact form on this website. We respond within one business day.

Those tools record meetings and transcribe them. Speak2Action works differently: you decide what to capture via a short voice memo after the conversation. No customer recording, no consent needed, and no long transcripts nobody reads. The output is immediately usable, not raw text, but a structured summary, action items, and a follow-up email.

Speech-to-text converts words to text. Speak2Action converts an unstructured memo into structured output you can use directly in your CRM or with your customer. Those are two different things. It saves you the manual processing and formatting.

ChatGPT is a generic tool. Speak2Action is set up for the specific workflow of account managers: a fixed output structure, CRM integration, and follow-up emails in the right tone. You do not have to write a prompt. You just speak in what was discussed.

Most CRM AI features help with analyzing existing data. The problem is that this data is often missing because account managers do not enter it. Speak2Action addresses the problem earlier: it lowers the barrier to capturing anything at all.

That is exactly the problem Speak2Action was built for. The hurdle of 'I still need to work this out' disappears when you speak for 90 seconds right after a meeting and the rest happens automatically. But honestly: the tool only works if people actually use it. That requires guidance, and that is part of our pilot.

Speak2Action automatically generates a follow-up email and a concrete action item list as part of the output. You only need to review and send. The chance that follow-up gets left behind becomes a lot smaller.

Yes, as long as you record the memo clearly. Speak2Action is not magic. It works with what you give it. For technical conversations, it helps to name the key points: what was discussed, what are the agreements, and what is the next step. That costs you two minutes and produces a usable record.

No. Speak2Action adapts to what you speak in. There is no required structure. You can set up templates if you want the output to always come in a fixed format, which is useful if you want multiple account managers to work with the same structure.

Technically yes, but it is primarily built for customer conversations. For internal meetings there are better tools. Use Speak2Action where it excels: external conversations with commercial follow-up.

Then we want to hear about it. During the pilot we actively work on improving the output based on your feedback. If after the pilot the quality is consistently not up to standard, you do not take out a subscription. No fine print.

Yes. There is no obligation to continue. The pilot is designed to discover whether it works for your situation, not to lock you in.

Upon termination of the contract, your data is deleted in accordance with the agreements in the data processing agreement. You can request an export of your own data in advance.

No. After the pilot we work with quarterly or annual subscriptions. Annual gives a better price, but we do not force anyone into long commitments at an early stage.

Fair question for a startup. We make sure customers can always request an export of their data. You are never dependent on us for access to your own data.

A voice memo tool for sales teams lets account managers quickly speak in the key points after a meeting. Speak2Action automatically converts that memo into a CRM note, summary, and follow-up email without having to type anything out.

With Speak2Action you record a short memo after every meeting. The app automatically processes it into structured CRM fields, action items, and a follow-up email. Your CRM stays up to date without manual typing.

Speak2Action is built for account managers and sales professionals who want to work with privacy in mind. Privacy is built into the design: your customer conversations are not recorded. You speak in a short memo yourself, so you do not need consent from your conversation partners. Your data runs on infrastructure within the European Economic Area. We sign a data processing agreement with every customer, and your data is not used to train AI models. That way you stay in control of your customer data without sacrificing convenience.